Help center
Frequently asked questions
How do photos get onto the frame?
Install the free app on your phone, pair it with the frame using the code shown on screen, and send photos or short videos. They appear within seconds over WiFi. You can also load photos from a microSD card or USB stick.
Is there a subscription or monthly fee?
No subscription is required. Sending photos and short videos to the frame is free. The companion app may offer optional paid extras, but you never need them.
What WiFi does it need?
A 2.4 GHz WiFi network, which almost every home router provides. Once it's connected, it keeps working by itself.
Can the whole family send photos?
Yes. Invite as many family members and friends as you like. The frame owner can remove anyone at any time.
Can I set it up before giving it as a gift?
Yes. Set it up on your own WiFi, add photos, then wrap it. When the recipient connects it to their WiFi, everything keeps working.
Does it play videos?
Yes, short video clips sent from the app play on the frame.
Can it hang on the wall?
Yes. It comes with a desk stand and can also be wall-mounted. It rotates automatically between portrait and landscape.
How long does shipping take?
Orders ship within 1–2 business days and usually arrive within 3–7 business days in the US. You'll receive a tracking link by email. For Christmas delivery, order by December 10.
What is your return policy?
You can return your LovedFrame within 30 days of delivery for a full refund. See our refund policy.
Is there a warranty?
Yes, LovedFrame comes with a 1-year limited warranty against manufacturing defects.
How do I contact you?
Use our contact form and we'll get back to you within one business day.